Privacy Policy

Introduction

At Niviti Skin and Body, we care about your privacy. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988. This policy explains how we collect, use, and protect your personal information. We want you to feel safe when you share your details with us.

Information We Collect

To provide you with safe and effective treatments, we may collect:

• Personal details: Your name, email address, and phone number
• Health information: Medical history, allergies, skin conditions, and pregnancy status
• Booking details: Your appointment history and treatment preferences

We only collect health information that is needed to give you safe treatments. This is considered sensitive information under Australian law, and we treat it with extra care.

How We Collect Your Information

We collect your information in several ways:

• Website forms: When you fill out contact or enquiry forms on our website
• Fresha booking system: When you book appointments online through our booking platform
• In-person consultations: When you visit us and provide information during your appointment

Why We Collect Your Information

We use your information to:

• Provide safe and personalised treatments
• Manage your bookings and send appointment reminders
• Contact you about your enquiries
• Send you updates about our services and special offers (you can opt out at any time)
• Improve our website and services

Google Ads and Cookies

Our website uses cookies. Cookies are small files stored on your device that help us understand how you use our site.

We use Google Ads conversion tracking to measure how well our advertising works. This means:

• Google and other third-party vendors may show our ads on websites across the internet
• Cookies are used to serve ads based on your past visits to our website
• We use Google Analytics to understand how visitors use our site

You can opt out of personalised advertising by visiting Google Ad Settings. You can also manage cookies in your browser settings.

Sharing Your Information

We may share your information with trusted service providers who help us run our business:

• Fresha: Our booking and appointment management system
• Google: For website analytics and advertising
• Vercel: Our website hosting provider

We never sell your personal information to third parties. We only share what is necessary to provide our services to you.

How We Protect Your Information

We take the security of your information seriously. We use:

• Encryption: Your data is encrypted when sent over the internet (SSL/TLS)
• Secure hosting: Our website is hosted on Vercel, which uses industry-standard security measures
• Limited access: Only authorised staff can access your personal information

Your Rights

Under Australian law, you have the right to:

• Access: Ask us what personal information we hold about you
• Correct: Request that we fix any incorrect information
• Delete: Ask us to delete your personal information (in most cases)
• Opt out: Unsubscribe from marketing communications at any time

To make a request, please contact us using the details below. We will respond within 30 days.

Contact Us

If you have any questions about this privacy policy or want to make a request about your personal information, please contact us:

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page regularly.